KPO, Knowledge Processing Outsourcing
is essentially an offshoot of BPO. It is the high end activity of the
BPO industry and is estimated to have a magnificent growth in the coming
years. It is a wave that has lashed the Indian shores and aims to tap
the Indian talent in the fields that require expertise and enhanced
knowledge. In short, KPO involves off shoring of knowledge intensive
business processes that require specialized domain expertise.
India's Intellectual Potential
India's intellectual potential is the key factor for India being the
favored destination for KPO industry. India has a large pool of
knowledge workers in various sectors and their talent is being
discovered and tapped by leading businesses across the globe. Cost
savings, operational efficiencies, access to a highly talented workforce
and improved quality are all underlying expectations in off shoring
high-end processes to India .
KPO Services Outsourced to India
India is a good outsourcing location. There are several services that
can be outsourced to India :
- Research & Development
- Business and Technical Analysis
- Learning Solutions
- Animation & Design
- Business & Market Research
- Pharmaceuticals and Biotechnology
- Medical Services
- Writing & Content Development
- Legal Services
- Intellectual Property (IP) Research
- Data Analytics
- Network Management
- Training & Consultancy
Challenges in KPO
KPO is an outsourcing industry that delivers high value to
organizations in terms of domain based processes and business expertise.
The industry demands advanced analytical and specialized skill of
knowledge workers and therefore faces several challenges.
The major challenges faced by KPO are :
- Maintaining higher quality standards
- Investment in infrastructure
- Requirement of higher level of control
- Lack of talent pool
- Enhanced risk management
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