National Association of Software
and Service Companies: NASSCOM is India's premier trade body and the
chamber of commerce of the IT software and services industry in India.
http://www.nasscom.org
Association of Call Center Managers: ACCM is a
professional call center management association dedicated to advancing
the profession of call center management.
http://www.callcentermanagers.org
Service and Support Professional Association: SSPA was
founded in 1989 and has grown to become the largest and most influential
industry trade group for technology service and support professionals.
http://www.thesspa.com/default.asp
Association For Services Management International: AFSM
International provides the knowledge, fellowship, and career connections
that customer services and support managers for technology-based
products and solutions need for professional and career development.
http://www.afsmi.org/index.cfm
International Customer Service Association: ICSA is
dedicated to promoting the development and awareness of the customer
service profession through networking, education and research.
http://www.icsa.com
Direct Marketing Association: Founded in 1917, the
Direct Marketing Association (DMA) is today the largest trade
association for businesses interested in direct, database, and
interactive global marketing.
http://www.the-dma.org
Customer Management Community: CMC is Europe's leading
CRM service that provides highly valuable news, information, advice and
best practice case studies to help members make the most of customer
management activities.
http://www.insightexec.com
Incoming Calls Management Institute: It helps call
centers achieve operational excellence and superior business results.
http://www.incoming.com
Call Center Network Group: CCNG serves Contact Center
management, providing training programs and services that facilitate the
exchange of ideas, experience and solutions to meet the challenge of
managing the call center environment.
http://www.ccng.com/member_regions.asp
Associations of Teleservices International: ATSI is an
international trade association established by and for entrepreneurs in
the TeleServices business.
http://www.atsi.org
Call Centre Association: CCA was established in
February 1996 in response to industry demand for an organization which
could serve the professional shared needs of the UK call centre
industry.
http://www.cca.org.uk
Help Desk Institute: HDI is the world's largest
membership association for the service and support industry.
http://www.helpdeskinst.com
Customer Care Institute: CCI is an international
resource organization that assists Customer Care professionals with
improving the delivery of corporate Customer Care.
http://www.customercare.com/index.php
Call Center Industry Advisory Council: CIAC is a
non-profit organization established in year 2000 in response to the need
for a global, non-partisan governing body for contact centers.
http://www.ciac-cert.org/index.cfm
Society of Workforce Planning Professionals: SWPP is
an organization devoted to facilitating education and networking
opportunities among workforce planners across all industries.
http://www.swpp.org
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